Problem Solving

This course is part of the LSIpro eLibrary
Problem solving is a cognitive process directed at achieving a goal where no solution is obvious upon first glance. In this session, a systematic approach to defining the problem (which results in a menu of possible solutions) is emphasized. Problem solving approaches are explored such as Cause and Effect (Ishikawa Model), Weighted T-Charts, 5-Why Questioning and a modified 7-Step Kepner-Tregoe Model.